Refund Policy
Refund eligibility
Because Doc Convert PRO provides digital tools and access to online services, refund eligibility depends on the specific paid product or plan purchased. If a paid feature was materially unavailable or a duplicate charge occurred, contact support with the transaction details so the case can be reviewed.
Duplicate or incorrect charges
If you believe you were charged twice for the same order, or the amount differs from the confirmed checkout amount, contact support@docconvertpro.co with the payment/order reference. We will review the transaction and, where appropriate, arrange a correction or refund.
Service interruption
If a paid service is unavailable because of a technical issue on our side, we may provide a service credit, extension or refund depending on the duration and circumstances.
How to request a refund
Send an email to support@docconvertpro.co with your account email, order/payment reference, date of purchase and a short description of the issue. Do not send passwords or payment card numbers.
Processing time
Approved refunds are initiated through the original payment channel. The time for funds to appear can vary by the payment provider and bank.
Non-refundable situations
Refunds may not be available for normal usage, dissatisfaction with a free feature, or cases where a digital service was successfully delivered and used, subject to applicable consumer law and the specific product terms.
Policy updates
We may update this policy when our products, payment methods or legal requirements change. The latest version will be published on this page.
Terms of Service
These Terms govern your use of docconvertpro.co and the document, image, file and related services provided by Doc Convert PRO. By using the website, you agree to these Terms.
1. Use of the Service
Doc Convert PRO provides online tools for converting, processing and working with files. Features may be added, changed, limited or discontinued from time to time.
2. Your Files and Responsibility
You remain responsible for the files and content you submit. You must have the legal right and all necessary permissions to upload, convert, modify or otherwise process the files you use with the service.
3. Temporary Processing
Server-side tools may create temporary processing files. You are responsible for downloading and safely storing any output you need. We do not promise that a file will remain available after processing.
4. Accuracy and Availability
Conversion results can vary depending on source file, format, fonts, embedded content, browser, operating system and available processing engines. We do not guarantee that every conversion will preserve every element exactly or that every tool will be available at all times.
5. Third-Party Services
The website may rely on third-party libraries, hosting services, advertising services, analytics providers, payment processors or other services. Those services may have separate terms and privacy policies.
6. Accounts and Subscriptions
Some features require an account. You are responsible for keeping credentials confidential. Paid plans, including Pro Weekly and Pro Quarterly, are subject to the pricing, usage limits, expiry and refund rules shown before purchase. Weekly access permits up to four different tool uses per day, with each tool usable once per day; Quarterly access is unlimited while active.
7. Prohibited Activities
- Attempting to bypass security, rate limits or access controls.
- Uploading malicious software or intentionally harmful files.
- Using automated requests in a way that materially disrupts the service.
- Using the service for unlawful activity or infringement.
- Attempting unauthorized access to another user’s information or account.
8. Disclaimer and Liability
The service is provided on an “as available” and “as is” basis to the extent permitted by law. We do not guarantee uninterrupted availability or error-free operation. Nothing in these Terms excludes liability that cannot legally be excluded.
9. Changes and Contact
We may update these Terms as the service evolves. For support or legal questions, contact support@docconvertpro.co.
Privacy Policy
Doc Convert PRO (“Doc Convert PRO”, “we”, “us”, or “our”) respects your privacy. This Privacy Policy explains what information may be processed when you use docconvertpro.co, our document, image and file conversion tools, and related services.
1. Information We Process
Files and content. Depending on the tool, files may be processed directly in your browser or uploaded temporarily to our server so the requested conversion can be completed. We do not claim ownership of the files you submit.
Contact information. If you contact support, we may receive your email address and the information you include in your message so that we can respond.
Technical information. Our hosting environment and security systems may process limited technical information such as IP address, browser/device information, request timestamps and error information for security, reliability and abuse prevention.
2. How File Processing Works
Some tools are designed to run in your browser. For those tools, your selected files can be processed locally without being uploaded to our server. Server-powered tools send the required file to our hosting environment for temporary processing. Temporary processing workspaces are designed to be cleaned up after the request finishes.
3. Cookies and Advertising
Doc Convert PRO may use cookies, local storage, analytics technologies and similar technologies to operate the website, remember preferences, measure usage, maintain security and, when enabled, support advertising. Third-party advertising partners may use cookies or similar identifiers subject to their own policies.
4. How We Use Information
- To provide and operate conversion tools.
- To respond to support requests.
- To maintain security, prevent abuse and troubleshoot technical problems.
- To understand website performance and improve the service.
- To operate paid features or subscriptions.
5. Service Providers and Payments
We may use hosting providers, analytics providers, advertising partners, payment processors and other service providers necessary to operate Doc Convert PRO. Payment details are handled by the applicable payment processor rather than stored directly by Doc Convert PRO unless expressly stated otherwise.
6. Data Retention and Your Requests
We retain information only for as long as reasonably necessary for the purpose for which it was collected, security, legal obligations, dispute resolution and legitimate business operations. Contact support@docconvertpro.co for privacy questions, access or correction requests.
7. Security
We use reasonable technical and organizational measures appropriate to the service to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
8. Changes
We may update this Privacy Policy when our services, technologies, legal obligations or business practices change. The “Last updated” date indicates the latest revision.